I prefer the original version of the FlyteComm 
tracking service.

Click the “Classic View” checkbox and repeat your query.

I can’t find my flight when searching by airline and 
flight number.

Try finding your flight using a broader airport search.

Where is my flight? (FlyteComm says it has no record
of the flight.)

Domestic flight

1. The flight is being flown by another carrier, such as a codeshare partner or subsidiary.  In this case, you may receive status that FlyteComm can find no record of the flight, or that the flight status is scheduled.  The solution is to track the flight using the operating carrier’s call sign and flight number.  See “How can I locate my flight if I don’t know the flight identifier or if I may have the wrong flight identifier?” for instructions.

2. You’re searching for a flight from Airport-A to Airport-B, but the flight is a multi-leg flight with one or more stops in between.  In this case, search for flights that land at Airport-B without specifying the departure airport.

3. The flight departed on a different day than you are searching for.  This frequently is the case for red-eye flights.  To get flight data for the right day, set the Departure date menu to Yesterday, Today, or Tomorrow in the “Real Time Flight Tracking” panel as appropriate.  For example, suppose it is the morning of Feb 17^th, you are in New York, and you want to track a flight from LAX that lands at 7:00 am.  If the flight departed on Feb 16^th Pacific Time, you must specify Yesterday in the Departure date menu.

4. The airline or flight number is missing in the query.  Be sure to specify the airline and flight number.  If you’re not sure of the airline or flight number, see “How can I locate my flight if I don’t know the flight identifier or if I may have the wrong flight identifier?” for instructions.

5. You have the wrong airline or flight number.  Verify your information and try again.

International flight

1. The flight departed on a different day than you are searching for.  This frequently is the case for long-range international flights such as from Europe or Asia to the U.S.  To get the data for the right day, set the Departure date menu to Yesterday, Today or Tomorrow as needed in the “Real Time Flight Tracking” panel.  For example, suppose it is Feb 17^th, you are in Los Angeles, and you want to track a flight from Seoul that lands at LAX at 6:15 pm.  If the flight departed on Feb 18^th local time, you must specify Tomorrow in the Departure date menu.

2. The flight does not depart from or arrive in the U.S. or Canada, and so is outside FlyteComm’s coverage area.  In these cases, FlyteComm may receive scheduling information from the airlines but will not receive tracking information from the FAA, so you cannot track the flight.  See “Can FlyteComm track international flights?” for more information.

3. The flight is being flown with a different flight number than is given to the public.  This is common for British Airways and other airlines in the UK.  We believe that this is done to avoid miscommunications between pilots and the ATC. For example, a BA flight may be ticketed and referenced on their web site as flight #213, but actually fly as flight #71G.  In this case, BA213 may be shown as scheduled, but you must track the flight as British Airways flight #71G.  See “How can I locate my flight if I don’t know the flight identifier or if I may have the wrong flight identifier?” for instructions.

4. An international flight is arriving in the U.S. and Canada, but no flight plan or tracking information has yet reached the FAA.  The first message is typically received when the flight is within 100-200 miles of the U.S. or Canadian border.  We recommend that you check back as the flight gets closer to arrival, or check the airline’s web site.

5. The flight is being flown by another carrier, such as a codeshare partner or subsidiary.  In this case, you may receive status that FlyteComm can find no record of the flight, or the flight status is scheduled.  The solution is to track the flight using the operating carrier’s call sign and flight number.  See “How can I locate my flight if I don’t know the flight identifier or if I may have the wrong flight identifier?” for instructions.

6. The flight has been delayed or cancelled.  If no flight plan has been filed, FlyteComm will not be notified of the cancellation.  Check back later, or check your airline’s web site.

7. The airline or flight number is missing in the query.  Be sure to specify the airline and flight number.  If you’re not sure of the airline, see “How can I locate my flight if I don’t know the flight identifier or if I may have the wrong flight identifier?” for instructions.

8. You have the wrong airline or flight number.  Verify your information and try again.

Why does my flight still show as “Scheduled” when it
shouldn’t be?

Domestic flight

1. The flight is being flown by another carrier, such as a codeshare partner or subsidiary.  In this case, you may receive status that FlyteComm can find no record of the flight, or that the flight status is scheduled.  The solution is to track the flight using the operating carrier’s call sign and flight number.  See “How can I locate my flight if I don’t know the flight identifier or if I may have the wrong flight identifier?” for instructions.

2. An alphabetic character has been appended to the flight number.  For example, the passenger may be booked on UAL flight #821, but the flight is being flown as UAL821C.  In this case, you may have to track the flight as United flight #821C.  See “How can I locate my flight if I don’t know the flight identifier or if I may have the wrong flight identifier?” for instructions.

3. The flight has been delayed or cancelled.  If no flight plan has been filed, FlyteComm will not be notified of the cancellation.  Check back later, or check your airline’s web site.

4. The flight departed on a different day than you are searching for.  This frequently is the case for red-eye flights.  To get flight data for the right day, set the Departure date menu to Yesterday or Today in the “Real Time Flight Tracking” panel as appropriate.  For example, suppose it is Feb 17^th, you are in New York, and you want to track a flight from LAX that lands at 7:00 am.  If the flight departed on Feb 16^th local time, you must specify Yesterday in the Departure date menu.

International flight

1. The flight departed on a different day than you are searching for.  This frequently is the case for long-range international flights such as from Europe or Asia to the U.S.  To get the data for the right day, select the Departure date menu to Yesterday, Today or Tomorrow as needed in the “Real Time Flight Tracking” panel.  For example, suppose it is Feb 17^th, you are in Los Angeles, and you want to track a flight from Seoul that lands at LAX at 6:15 pm.  If the flight departed on Feb 18^th local time, you must specify Tomorrow in the Departure date menu.

2. The flight does not depart from or arrive in the U.S. or Canada, and so is outside FlyteComm’s coverage area.  In these cases, FlyteComm may receive scheduling information from the airlines but will not receive tracking information from the FAA, so you cannot track the flight.  See “Can FlyteComm track international flights?” for more information.

3. The flight is being flown with a different flight number than is given to the public.  This is common for British Airways and other airlines in the UK.  We believe that this is done to avoid miscommunications between pilots and the ATC.  For example, a BA flight may be ticketed and referenced on their web site as flight #213, but actually fly as flight #71G.  In this case, BA213 may be shown as scheduled, but you must track the flight as British Airways flight #71G.  See “How can I locate my flight if I don’t know the flight identifier or if I may have the wrong flight identifier?” for instructions.

4. An international flight is arriving in the U.S. and Canada, but no flight plan or tracking information has yet reached the FAA.  This may not happen until the flight is within radar range of the U.S. or Canada.  We recommend that you check back as the flight gets closer to arrival, or check the airline’s web site.

5. The flight is being flown by another carrier, such as a codeshare partner or subsidiary.  In this case, you may receive status that FlyteComm can find no record of the flight, or the flight status is scheduled.  The solution is to track the flight using the operating carrier’s call sign and flight number.  See “How can I locate my flight if I don’t know the flight identifier or if I may have the wrong flight identifier?” for instructions.

6. The flight has been delayed or cancelled.  If no flight plan has been filed, FlyteComm will not be notified of the cancellation.  Check back later, or check your airline’s web site.

How can I locate my flight if I don’t know the flight 
identifier or if I may have the wrong flight identifier?

Search for all flights into your flight’s arrival and/or from its departure airport.  Click “Classic View” to simplify the results and speed the search.  Find the flight in the list that most closely matches your flight of interest.  In some cases, the flight number may be the same or similar but with a different airline.  In other cases, the departure and arrival airports and departure time may match, but the flight number and/or carrier might differ. Click the “More Info” (Scheduled, In Flight or Arrived) to get detailed information about the flight.

I liked the original FlyteComm tracking service better.

FlyteComm powered a free public flight tracking site for about 10 years. During this entire time, the service was provided to the public as a “no fee” with “zero web advertising” service.

 We want to continue to provide this flight tracking service free of charge, but only if it allows us to meet our corporate goals.  As a provider of enterprise solutions to large, medium, and small corporate customers, we determined that we needed a partner that knew how to drive traffic not only in the aviation space but also in the city and local space.  In today’s economic environment, to keep the service running, we needed a creative way to monetize our technology.  The partnership’s goal is to provide you with accurate flight tracking information, without having to charge you a penny for it.

Hello Metro is a leader in the supply of relevant local information.  After performing any flight search, a single mouse click grants you instant access to Local and Hyperlocal information, including: Traffic Delays, Airport Parking, Weather, Entertainment for the holidays, and much more.

People have differing preferences for navigating the site.  For customers who are familiar with the “old” form of the service, we have provided a “Classic View” checkbox.  When this checkbox is checked, the results are shown in a form that are very similar to those of the old WebTrax service.

Code Share Flights

Does FlyteComm handle “code share” flights?

FlyteComm primarily tracks flights by their operating flight id.  However, many code share flights are mapped to their respective operating flight in our database.  When a match is made, you will be able to find the flight either by the code share or operating flight id.  If a flight is not mapped, HelloFlight lists other possible code share mappings for you to try.

Flight Status

What are the significances of Scheduled, Planned, 
In Flight (Enroute), Landed, and Arrived status?

• Scheduled means that FlyteComm has received a flight schedule from the airline or from the FAA.

• Planned means that FlyteComm has received a flight plan from the FAA.  A flight plan is typically filed by the pilot of the aircraft a few hours before the flight.

• In Flight or Enroute means that FlyteComm has received a “wheels up” departure message from the FAA.

• Landed means that FlyteComm has determined that the flight should have landed, although no “wheels down” arrival message was received from the FAA.  This is common for flights that land outside FlyteComm’s service area.

• Arrived means that FlyteComm has received a “wheels down” arrival message from the FAA.

Selecting Flights

Where does FlyteComm get information about flights?

FlyteComm aggregates information from a number of sources.  It obtains flight scheduling data from the airlines, and flight planning, tracking and status information from the FAA.  It also makes use of route and airport information from other sources, and uses this and other data to calculate delays and estimate arrival times.

Can FlyteComm track international flights?

FlyteComm’s service area includes the U.S. (including Alaska, Hawaii, and Guam), Canada, and parts of the Caribbean.  International flights into this area can be tracked once they get within range of ATC ground-based radar; international flights leaving this area can be tracked until they are out of radar range.  The free service does not use tracking information for flights that are outside this area, but will dead reckon the locations of  flights that depart from or arrive within this area based on their flight plans, any enroute information available, and other factors.  Please contact us if you are a professional user who has a need to track flights outside the free service area.

For what range of dates can FlyteComm provide 
tracking data?

You can select data for flights that departed yesterday, today and tomorrow relative to your location.  For example, suppose it is Feb 17^th, you are in Los Angeles, and you want to track a flight from Seoul that lands at LAX at 6:15 pm.  If the flight departed on Feb 18^th local time in Seoul, you must specify Tomorrow in the Departure date menu. Similarly, a flight from Europe, which is landing at LAX on the 17^th, may have departed on the 16^th.  In this case, you must specify Yesterday in the Departure date menu.

Can FlyteComm track General Aviation flights?

Yes, but not with the free service.  Please contact us if you have a commercial need to track GA flights.

Can commercial flights be tracked by their tail numbers?

No, not with this service.  Although all aircraft have tail numbers, the FAA tracks commercial flights by their 3-letter call signs and flight numbers.  For example, American Airlines flight #1 is tracked as AAL1.  Please contact us if you are a professional user who has a need for this information.

Can FlyteComm track military and other government flights?

The FAA does not allow FlyteComm to provide this information to the general public.  If you are a member of a government agency that has a need for this, contact us.

My company’s flights are operated with a call sign and 
flight number but are not displayed.

The FAA’s policy for domestic airlines is to only include them in the ASDI feed if “the carrier requests to be included.”  Please contact us if you are an employee of the company.  We will obtain the necessary information from you and send a request to the FAA.

Airline Information vs. FlyteComm Information

Why do FlyteComm and airlines show different departure 
and arrival times?

FlyteComm uses “wheels up” and “wheels down” times from the FAA; airlines display departure and arrival times at the gate.  Depending on taxi times and other ground delays, there can be a difference.

Does FlyteComm have any information about passengers 
on commercial flights?

Passenger information is not available with the free service.  Please contact us if you are a professional or government user who has a need for this information.

Data Currency

How current is FlyteComm’s tracking information?

FlyteComm is required by the FAA to use data that is delayed by 5 minutes for general public consumption.  However, FlyteComm’s calculations of arrival time and remaining flight time take this delay into account.  FlyteComm’s professional services comply with different FAA guidelines.  Please contact us if you have a commercial need to track flights in real-time.

How often is FlyteComm’s tracking data updated?

For flights over the U.S. and Canada, FlyteComm typically receives updates every 20-60 seconds.  For trans-oceanic flights, updates may be received at different time intervals when the flight is outside FAA ground radar space.

Comments and Suggestions

How should I report anomalies and accuracy issues?

Report any accuracy errors (e.g., incorrect flight or airport data, missing flight, web site usage difficulties, etc.) to feedback@flytecomm.com. Please include your name, email address, airline, flight number, departure and arrival airports, departure date and time, etc., and a brief description of the issue.

What if I have a suggestion for improvement?

We’re always open to suggestions.  Please send them to feedback@flytecomm.com.

 

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